FAQ

Q1: How can I modify my order information after payment?

A: Please contact our customer service via email or phone within 24 hours after payment. We can modify your shipping address, contact information and other order details for free. No modification is supported after the goods are shipped.

Q2: How long does it take to receive the goods after shipment?

A: The delivery time varies according to different regions. Generally, it takes 7-15 business days for North American orders, and 10-25 business days for other global regions.

Q3: What should I do if the received product is damaged or missing parts?

A: Please take photos or videos of the damaged product and packaging within 48 hours after receiving the goods, and contact us. We will verify the situation and provide free replacement or full refund service.

Q4: Do you support customized products?

A: Yes, we support personalized customization of some handmade gifts. You can contact us to confirm the customization scheme, cycle and price.

Q5: How to track my order logistics?

A: After the order is shipped, we will send the official logistics tracking number and query link to your reserved email, which you can check at any time.

Q6: Is my personal payment and identity information safe?

A: We adopt global standard encryption technology to protect all transaction and personal data, and will never disclose your private information to any third party, so you can shop safely.